Legal
This Refund Policy explains when and how you can get your money back for a mentorship program provided by Wise Strategies LLC, trading as SDM Consulting. It is part of our Terms of Service and should be read with them.
In short. If you are a consumer in the EU or the EEA, you have 14 days from enrolment to change your mind. After that period, and for business clients from the start, the fee is due in full, because we reserve the time of our team for the whole program. If we cannot deliver the program, we refund the part not delivered. Our support guarantee extends the service; it is not a refund.
This policy applies to everyone who enrols in one of our programs. Some rights apply only to consumers, that is people acting outside their trade, business, craft or profession. Where a section is limited to consumers, it says so.
If you enrol through a company, with a VAT number, or for purposes connected to your business, you are a business client and the consumer withdrawal right in section 2 does not apply to you.
If you are a consumer resident in the European Union or the European Economic Area, you may withdraw from the contract within 14 days from the day it was concluded, without giving any reason.
We refund the full amount you paid, within 14 days from the day we receive your statement, using the same payment method you used.
You may still withdraw, but you pay an amount proportionate to what we delivered up to the moment you told us, compared with the full program. For example, if two of the ten sessions have taken place and the kick-off is done, we keep the corresponding part of the fee and refund the rest.
You lose the right of withdrawal once the program has been fully performed, where performance began with your prior express consent and with your acknowledgement that you would lose that right when the service is complete.
Send a clear statement to [email protected] before the 14 days end, or use the model form in our Terms of Service. The deadline is met if you send your statement before the period expires.
After the withdrawal period, and for business clients from enrolment, the fee is due in full and is not refundable. When you enrol, we reserve the calendar of a mentor for 60 days, prepare your plan and give you access to the materials, and that time cannot be resold.
This does not affect the cases in sections 5 and 6, where we do refund.
Sessions are booked in advance. You can reschedule with at least [24] hours' notice, at no cost and subject to availability. A session missed without notice is considered delivered, is not replaced and is not refunded.
If we have to move a session, we offer you a new slot as soon as possible and the 60-day period is extended accordingly, at no cost to you.
If we cannot deliver part of the program because of illness, a force majeure event or any other reason attributable to us, we first offer to reschedule. If rescheduling is not possible within a reasonable time, we refund the part of the program not delivered, calculated on the number of sessions still to be held.
The same applies if we terminate the contract for a reason that is not your breach.
If we terminate the contract because of a serious breach on your side, as described in the Terms of Service, no refund is due and any remaining instalments become immediately payable.
Our support guarantee gives you 60 more days of mentorship at no extra cost when the conditions in the Terms of Service are met. It is an extension of the service.
It does not give you the right to a refund, and it is not a promise of earnings. The two things are separate: the guarantee adds time, this policy decides when money goes back.
If you pay in instalments, a refund is calculated on the amounts you actually paid. Instalments that fall due before a valid withdrawal or termination remain payable, unless we agree otherwise in writing.
Write to [email protected] with:
We confirm receipt within [5] business days and tell you our decision, with the reasons, within [14] days. Approved refunds are paid within 14 days from that decision, or within 14 days from your withdrawal statement where section 2 applies.
If you think something is wrong, write to us first: most cases are solved in a few days. Opening a chargeback or a payment dispute without contacting us is not a substitute for a refund request under this policy, and we will provide the payment provider with the enrolment record, the sessions delivered and this policy.
Amounts recovered through a chargeback that are not due under this policy remain payable, together with the costs we incur.
If you are not satisfied with our decision, write to [email protected] and ask for a review. We answer within 30 days. Consumers keep all the rights given to them by the law of the country where they live, including the right to bring the matter before the competent courts.
For any question about refunds, write to [email protected] or call +39 379 393 6512.